Fujitsu and Headwaters trial on-device generative AI solution to streamline JAL cabin crew workflows
Kawasaki and Tokyo, Apr 11, 2025 – (JCN Newswire via SeaPRwire.com) – Fujitsu Limited and AI solutions provider Headwaters Co., Ltd. today announced the successful completion of field trials utilizing a generative AI solution to improve the efficiency of handover report creation for Japan Airlines Co., Ltd. (JAL) cabin crew. The field trials, conducted from January 27 to March 26, 2025, demonstrated that significant time savings.JAL cabin crew members currently spend considerable time creating detailed handover reports, which play an important role in information transfer between cabin crews and ground staff. To address this challenge, Fujitsu and Headwaters used Microsoft’s Phi-4 – a small language model (SLM) optimized for offline environments – as an alternative to a large language model (LLM) requiring cloud connectivity. This allowed for the creation of a chat-based system on tablet devices, enabling efficient report generation during and after flights. The trials demonstrated that the solution can assis…